Avoid Foreclosure and Keep Your Home

Yes. Based on your plan, you may not be required to make payments while on forbearance. However, we encourage you to make any payment you’re financially able to make. This will assist in easing the transition into a long-term solution and reduce the amount that needs to be repaid later. You can make a fee-free payment by accessing Mortgage assistance from your mortgage account within online banking and the mobile app and select Make a payment. If you need additional payment assistance, you can call us at 800-365-7900.

No. Interest will accrue normally on your account. There will be no late fees or penalties while you are on a forbearance plan.

Automatic payments will be suspended during forbearance. Depending on the timing of this agreement, your next scheduled payment still may occur. If you need a refund for that payment, let us know and we’ll return those funds.

We’ll process any payments made during a forbearance period as normal.

• If you make a full payment, we’ll apply those funds on the same business day we receive them.
• If you pay less than your full monthly payment, we’ll hold any money in an account until there are enough funds to pay the oldest past due payment. Interest will continue to accrue normally and will be reflected in your monthly billing statements.

Making payments won’t end your forbearance protection, and it will help ease the transition into a long-term solution and reduce the amount that needs to be repaid later.

Yes, you can choose to pay only the escrow portion of your monthly payments while on a forbearance plan. These options allow you to indicate you want your payment to go to escrow.

• Payments can be made via usbank.com or the U.S. Bank Mobile App.
• You can also send your escrow payment through the mail by including the coupon attached to your monthly billing statement.

Paying toward your escrow will not end your forbearance protection. All long-term solutions presented to you at the end of your forbearance period will account for the required escrow balance, while also ensuring that your monthly payment remains affordable.

If you had escrow on your loan when you entered the forbearance, we’ll continue to pay for your taxes and insurance on your behalf throughout the forbearance period.

Yes. If your taxes and insurance are not escrowed, you’ll need to continue making those payments during forbearance. If you can't continue to pay, contact us at 866-697-4179 for your escrow initiation options.

Rest assured that you are not required to make a payment at any time while on the forbearance plan. Your monthly statements will continue to reflect these accruing payments and interest, showing them as “past due.” This balance will be considered when your forbearance plan ends, or your hardship is resolved.

Every day, scam artists target millions of people to steal money or confidential banking information. If you receive an offer or advice that sounds too good to be true – such as a promise for immediate relief from foreclosure – it’s probably a scam. Here are some additional recommendations to help you avoid fraud or scams:

• Protect your information. Only share sensitive information with sources you trust.
• Be cautious of people offering assistance for a fee. U.S.  Bank does not charge a fee for providing mortgage assistance such as a forbearance, deferment or modification.

If you suspect fraud, contact us immediately at 877-595-6256. We are available 24/7 to help protect you.

That’s great news! Visit Mortgage assistance from your mortgage account within online banking or the mobile app to conclude your forbearance, and then explore options to address any accrued or unpaid payments.

Any payments that remain unpaid at the end of the forbearance will become immediately due. If you are unable to reinstate the accrued payments, you’ll need to apply for long-term assistance options, which will be based on a final review of eligibility. You’ll need to initiate this review, as it will not occur automatically.