ACCOUNT NOTIFICATIONS AND ALERTS

Via the U.S. Bank Mobile App:

1. Open the main menu and select Notifications. You’ll see all available notifications grouped by category as well as a Notifications history.
2. Select a notification type, then select the notification you want to receive and tap it to go to the detail screen.
3. Use the toggles on the screen to turn the notification on or off.
4. For some notifications, you’ll have the option of choosing your preferred delivery method (via text¹, email or push notification).

Via U.S. Bank Online Banking:

1. Log in to online banking. From the Profile & settings menu, select Alerts & notifications. You’ll see all available notifications grouped by category as well as a Notifications history.
2. Select a notification type, then select the notification you want to receive.
3. Use the toggles on the screen to turn the notification on or off.
4. For some notifications, you’ll have the option of choosing your preferred delivery method (via text¹ or email).

Please note the following:

Some notifications can only be received by email and some notifications cannot be received by push.

If you receive e-statements only, then the e-statement account notification cannot be turned off. To unenroll for e-statements only, call 800-USBANKS (872-2657). We accept relay calls.

You can choose a combination of up to three email or mobile destinations. Some notifications require an email address.

We send notifications throughout the day. Always-on security alerts, such as a suspicious transaction or change in password, are sent as quickly as possible.

Via the U.S. Bank Mobile App:

1. Open the main menu in the top left and select the gear icon next to your name.
2. Select Personal details.
3. Select Edit next to the contact information you wish to change or the plus sign icon to add an additional contact.

Via U.S. Bank Online Banking:

1. Log in to online banking and select Profile & settings from the main menu.
2. Select Personal details and add the new information to your profile.
3. Go back to Profile & settings and select Alerts & notifications.
4. Scroll down to Contact information and select Edit.
5. Choose the email address and/or mobile number you would like to be your contact method.

Check the following:

• Make sure your email addresses and mobile numbers are correctly entered in your U.S. Bank profile under Profile & settings.
• Check to see if notifications are being sent to a bulk or spam folder in your email inbox. To ensure that you receive notifications in your inbox, add us to your address book (alerts@cs.usbank-email.com).

If you continue to have problems, call 800-USBANKS (872-2657). We accept relay calls.

Via the U.S. Bank Mobile App:

1. Open the main menu in the top left and select Notifications. You’ll see all available notifications grouped by category as well as a Notifications history.
2. Take note of which notifications are being sent by text to the lost mobile number.
3. To temporarily turn off the notification, change the Allow notification toggle to the off position. To change the destination, select an alternative destination from the list displayed.

Note: If you don’t see alternates, you can add additional emails or mobile phone numbers by doing the following:

1. Open the main menu in the top left and select the gear icon next to your name.
2. Select Personal details.
3. Select Edit next to the contact information you wish to change or select the plus sign icon to add an additional contact.

Via U.S. Bank Online Banking:

1. Log in to online banking. From the Profile & settings menu, select Alerts & notifications. You’ll see all available notifications grouped by category as well as a Notifications history.
2. Take note of which notifications are being sent to the lost mobile number. Tap the arrow to open that alert.
3. Tap the toggle to turn off the notification or select a new destination from the alternatives shown.

Note: If you don’t see alternates, you can add additional emails or mobile phone numbers by doing the following:

1. Go to Profile & settings and select Edit personal details.
2. Add up to three emails or phone numbers to your profile.
3. Go back to Profile & settings and select Edit alerts & notifications.
4. Scroll down to Contact information and select Edit.
5. Choose the email address and/or mobile number you would like to be your contact method.

Please call 800-USBANKS (872-2657). We accept relay calls.