How owners are managing a complex environment
U.S. Bank surveyed 1,000 small business owners and 1,000 small business employees to explore the top macroeconomic challenges small businesses are facing, their biggest priorities in 2024, and the state of the labor market. What are small business owners doing to attract and retain labor, and what compels their employees to accept or remain in their job?
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Top macroeconomic stressors
Small business owners reported their top stressors as:
73%
Competition
71%
Economic environment
65%
Inflation and increased costs
47%
Supply chain disruptions
Small business owners remain optimistic
73% of owners report that their business has grown over the past year, even more so for Black (84%) and Hispanic owners (80%). Despite facing a variety of challenges, small business owners overwhelmingly feel optimistic for the future of their business.
Percentage of small business owners who say they feel optimistic about the future of their business
2024
0%
2023
0%
0%
How AI is changing the small business landscape
The benefits of AI for productivity are clear to small businesses, but it’s less clear how automation will change their jobs in the future. See what owners are saying:
71% of owners and 55% of employees agree that digital tools make their jobs easier.
68% of owners think AI and automated solutions are beneficial.
79% of owners who don’t currently use AI plan to implement AI or automated solutions in the next year.
We asked employees of all ages: Are you worried AI will replace your job? See the percentage below:
Boomers/GenX
0%
Millennial/GenZ
0%
0%
Attracting and retaining employees in a tight labor market
95% of small business owners are planning to implement strategies within the next year to attract and retain employees. See insights from owners and employees below:
Owners plan to give pay raises and bonuses.
Owners plan to give flexible work hours.
Owners plan to increase employee benefits.
Employees say raises and bonuses are the top factors in deciding to remain at a job.
Top three ways digital solutions are helping owners succeed
79% of owners prefer their bank to provide digital solutions for banking, payments and administrative tasks. Here's what they see as the greatest benefits of digital tools in driving success:
36% say digital tools are most beneficial in increasing productivity
37% say digital tools are most beneficial in preventing fraud
42% say digital tools are most beneficial in simplifying their work
See how these high-growth cities compare
Small business owners in these cities report higher growth-rates for their businesses than the national average (73%):
Los Angeles, CA
Charlotte, NC
Minneapolis/St. Paul, MN
Phoenix, AZ
Dive deeper into our small business owner local findings survey below.
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