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Onsite support at branches and ATMs

Mobility accommodations

  • Accessible entrances, lobby areas, walkways and parking spaces
  • Accessible teller counters, safe deposit vaults and other amenities
  • ATMs meeting Americans with Disabilities Act (ADA) height and reach requirements

Blind and low vision services

  • Braille signage and speech output capabilities for all U.S. Bank ATMs
  • Account statements in Braille, large font or audio formats
  • Braille debit/credit cards upon request
  • Assistance reading bank documents out loud or filling out documents on your behalf
  • Service animals always welcome

Hearing and speech support

  • American Sign Language (ASL) interpreter available upon request when you make an appointment
  • All relay calls accepted, speech to speech (STS) or video – dial 711 to be connected

Cognitive support

  • One-on-one support with a banker via a virtual or in-person appointment
  • Speech output capabilities at all U.S. Bank ATMs
  • In-person assistance printing statements in large font, reading documents aloud or filling them out on your behalf

Online banking accessibility and tools

The home interface of the U.S. Bank Mobile App.

The #1-ranked U.S. Bank Mobile App 1

Easily manage your money and get financial tips from anywhere. Designed with extensive input from our digital accessibility team, the Mobile App has received a five-star rating from over a million users. It works with all the existing features on your mobile device, as well as with assistive technology like screen magnifiers and screen readers.

Interface of the U.S. Bank Smart Assistant. Sample onscreen prompts include: “My card is missing. Please lock it.” “How do I deposit a check?” “Transfer $100 from my checking to my savings.” and “Do I have any bills due next week?”

Your new virtual assistant

Whatever the banking task, the U.S. Bank Smart Assistant can help. Located in the mobile app, the Smart Assistant listens and responds to you just like in a real conversation. You can type or use your voice, and your Smart Assistant will reply in the format you choose, in either English or Spanish. Track spending and bills, move money, ask banking questions and more.

Service dog assists a U.S. Bank client with a withdrawal at a talking ATM.

Questions or comments? Reach out.

Send us feedback about our digital accessibility services or bank branches, and someone will personally read your note and make sure it’s sent to the right team.

If you'd rather chat over the phone or in person, you’re welcome to give us a call or make an appointment.

Accessibility is at the heart of our work and culture.

It’s truly at the center of everything we do. Our accessibility team hosts company-wide training, leads assistive technology demos and consults on everything we create. We also have resource groups for people with disabilities, including support circles, where employees can share their unique experiences and make meaningful connections with each other.

And by being a member of disability inclusion programs like Neurodiversity @ Work Roundtable and Next Gen Leadership, and co-founding Disability: IN Caregiver Support Working Group, we’ll continue to advocate to make life a little easier and more welcoming for everyone.

Awards of recognition for U.S. Bank in 2023. Best Place to Work for Disability Inclusion from 100 Disability Equality Index; Leading Disability Employer from National Organization on Disability; and Top Companies for People with Disabilities from DiversityInc.”

Celebrate accessibility and diversity.

U.S. Bank employees in the Disability Resource Group.

When everyone belongs, everyone wins.

A focus on diversity, equity and inclusion (DEI) lets everyone do their best work.

Abby Losordo, who helped develop the bank’s accessibility program.”

Meet the woman who helped create the U.S. Bank A11y program.

Abby Losordo and her team ensure U.S. Bank digital tools are accessible for all.

Christina Granquist, a blind accessibility consultant with U.S. Bank.

Become part of the team.

Explore life at U.S. Bank. Tell us more about your skills and what will help you be successful in your next role.

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Disclosures

  1. Footnote 1

    Digital financial services benchmarking firm Keynova Group ranked U.S. Bank #1 for mobile banking apps in its Q3 2023 Mobile Banker Scorecard.

    Return to content, Footnote 1

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Credit products offered by U.S. Bank National Association and subject to normal credit approval.

Deposit products are offered by U.S. Bank National Association. Member FDIC.

Investment and insurance products and services including annuities are:
Not a deposit • Not FDIC insured • May lose value • Not bank guaranteed • Not insured by any federal government agency.