Corporate expense management mobile app

You can register for a user ID and password by selecting the Register Online option from the Access Online login page or in the mobile app. You can also contact your program administrator for assistance.

Your passcode is the four-digit code you choose that allows you to view your card information in the Access Online Mobile App. You will create and set up your own unique code when you register the device in the mobile app. Your password and passcode are separate values.

• Your passcode contains four digits and is used to display your card information only.
• Your password is the secret value you use to log into the mobile app and Access Online.
• If you have cash access on your card account, you have a four-digit PIN (Personal Identification Number). That PIN is used when you use your card at an ATM to get cash.

For security purposes, it is recommended that you set up your passcode and PIN as different four-digit codes.

Simply contact Cardmember Service at 877-887-9260 or click the Forgot your password? link on the Access Online login screen, either in your web browser on your phone/tablet or from your computer.

If you forget your passcode, you can create a new one. Simply choose Forgot passcode? from the passcode entry screen and follow the prompts to set up and confirm a new passcode and verify your valid account number.

If your mobile account is locked, you must call Cardmember Service at 877-887-9260 to have it unlocked.

For general account inquiries such as statement information, transactions and balances, lost and stolen cards, PINs, and address changes, call the number on the back of your card. For password resets and general navigation, call Cardmember Service at 877-887-9260 or if you are a program administrator call 877-452-8083.

If you're having technical issues with your phone, have questions about mobile data access or have questions about data charges on your phone bill, please contact your mobile service provider’s customer service.

Yes, the Access Online Mobile App can be downloaded on multiple devices.

You can access the following accounts with the Access Online Mobile App:

• Corporate Travel Card
• One Card
• Purchasing Card
• Executive and Executive Platinum Cards
• Event Planner Card
• Managed Spend Card

Yes. Both the Access Online Mobile App and Access Online will display your account information and recent transactions, however, several features are available only in the full Access Online website at this time.

Yes, as long as you have internet service in the country you are visiting through your mobile carrier. If your phone region is set to outside the U.S. or Canada and the app does not appear when you search the app store, simply change your phone region to the U.S., search for and download the Access Online Mobile App. Then you can change your phone’s region/country setting back to your preferred designation.

Yes. The Access Online Mobile App is currently available in English and Canadian French.

Account Pay allows users to pay expenses including charges not covered under their corporate expense policy.

Account Pay must be set up at the corporate level. Your organization can do this by reaching out to a U.S. Bank account coordinator or relationship manager. Account Pay functionality is only available for individually billed accounts.

Simply select Account summary from the menu and Pay this account. This will open Account Pay where you can make a one-time payment or set up autopay.

You will need to know the full 16-digit account number for at least one of the accounts tied to your cardholder user ID to register for this option. Once registered, you can log in to the app and select Card information from the menu or swipe right from almost any screen in the app to be taken to the passcode entry screen. Once your four-digit passcode is entered correctly, your card information will be displayed.

The Access Online Mobile App is designed to display all of your U.S. Bank Corporate Card, One Card, Purchasing Card, Executive Card, Event Planner Card or Managed Spend Card accounts, whether the accounts are closed or open. You will always be able to view your account summary and transactions regardless of your account status, however, you will not be able to view card information for closed accounts.