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| If you are new to U.S. Bank Online, we have included questions and answers customers commonly ask before signing up. If you are looking for technical assistance with your account, you may also find the information you need here. |
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Yes, if you are enrolled in U.S. Bank Internet Banking you can use U.S. Bank Online with Personal Financial Management software. However, you can only utilize U.S. Bank Online with one of the following: Microsoft Money, Quicken or QuickBooks.
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Once we've received your completed application for U.S. Bank Online with Financial Management software, we'll generally send your start-up kit within one business day. You should receive it by mail within 10 business days. The kit includes everything you need to bank online with U.S. Bank. The process is easy, typically taking most customers less than an hour to complete.
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Yes. Microsoft Money, Quicken and QuickBooks software all include an "account reconciliation" feature, which updates your records every time you download. Each transaction that has cleared your account is automatically entered into your computerized "register" - so there's no more waiting for a monthly statement to see where you stand. |
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Free first month!
Consumer/Sole Proprietor:
- Online Account Access Only: $3.95/month
- Online Account Access & Bill Pay: $5.95/month
Corporation, Partnership or Other Entity:
- Online Account Access Only: $9.95/month
- Online Account Access & Bill Pay: $14.95/month
- Extra Bill Payments over 20/month: $0.50/each
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If you use Microsoft Money, Quicken or QuickBooks: your information is updated daily Tuesday through Saturday. Your balances and transactions from the previous business day are generally available for downloading into your computer by noon Pacific Time. Transactional data is stored on the system for approximately 60 days or until you retrieve it, whichever comes first. |
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Security and privacy are built into U.S. Bank Online. For instance, access to any of the online services requires at least a four-digit Personal Identification Number (PIN) or Password that only you know. Here are a few simple things you can do to maximize the security and confidentiality of your online banking relationship:
- Choose a PIN or password that's easy for you to remember, but not obvious to someone else. For instance, don't use part of your Social Security number, phone number or birth date.
- Change your PIN or Password often. It's easy to do, because it appears on the same screen you use to access U.S. Bank.
- Microsoft Money and Quicken software allow you to "lock" your financial file with a password. That creates a second layer of protection for all of your financial records.
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It is possible to import account information from one program to the other. See your software manual or call the software manufacturer's customer support line for more information.
You will also need to call 1-800-USBANKS to make the change to your U.S. Bank Online with Financial Management Software account. |
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For payees who are equipped to receive electronic payments, Online Bill Pay will send your payment electronically. For payees that do not support electronic payments, Online Bill Pay creates and mails to the payee a paper check drawn on your account.
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Go to the Frequently Asked Questions area specific to your type of service
(Microsoft Money,
Quicken,
QuickBooks
or U.S. Bank Internet Banking). There, you can find the most common set-up problems and procedures, as well as ways to reach our online specialists. You can reach Internet Banking Customer Service through U.S. Bank 24-Hour Banking and Financial Sales at 1-800-872-2657. For hearing impaired, call TDD 1-800-685-5065. |
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| Microsoft Money is a registered trademark of Microsoft Corporation. Quicken and QuickBooks are registered trademarks of Intuit, Inc. |
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